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Shipping policy
How does shipping and processing work?
Items ship within 1-4 business days. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Certain apparel items that ship separately take 2-9 business days to ship. See item description. You will receive a confirmation e-mail with the tracking link once your order ships.
U.S. packages generally take 2-9 business days to arrive after shipping. Canada takes approximately 2 weeks. All other international orders can take up to 5 weeks.
Expedited packages ship the following business day.
USPS does NOT guarantee delivery times, they only provided expected delivery dates. UPS and FedEx are more accurate but can experience delays. Therefore Crimson and Clover CANNOT guarantee delivery times.
Please see USPS policies if you would like more info.
Domestic:
https://www.usps.com/ship/mail-shipping-services.htm
International:
https://www.usps.com/international/mail-shipping-services.htm
What if I need my item by a certain date?
Delivery times are not guaranteed. Once a package leaves our warehouse, it is in the carrier's hands and out of ours.
Your tracking number is emailed to you after your order has been shipped. If you selected shipping with no tracking, there will be no tracking and you will not receive a tracking number.
Please contact us. If it hasn't been shipped we will attempt to change it. If it it has, there's nothing we can do. Packages are ONLY sent to addresses on file. Buyers are responsible for having the correct address.
We cannot refund orders with incorrect shipping addresses if it has already shipped until the package is returned to us. You will be refunded minus shipping.
If your address is incorrect and we need to contact you, it will delay your shipment.
Unfortunately we do not have control over USPS or UPS and any delays associated with them.
If your item is lost and you opted into insurance, you can file a claim 7 days after the expected delivery date. Please click here.