Contact Form

Please email with your order number, if applicable.

We are available 8 AM - 6 PM PST Monday - Friday except for holidays.

We answer all emails within 24 hours during business hours. You will receive a confirmation that your email was sent. If you did not receive one, please check your spam.

If you received a broken/damaged/incorrect item you will need to submit a photo upon request.

Please keep in mind that all of our policies regarding shipping times, shipping insurance, address changes, etc are all listed at checkout and/or in our FAQ. Buyers are responsible for reading and understanding prior to checkout.

If you opted out of shipping insurance, as stated at checkout we are unable to offer a refund for lost, damaged, or delivered but missing packages. Please contact the carrier.

Can't find the stickers you ordered? They are packaged with the card in the cellophane in the back. Just flip your card over. They're right there.

For returns and insurance claims, you DO NOT need to contact us. Please see the previous page for info.

If you made a mistake on your order we are happy to fix it. Please note our website is powered by Shopify and does not arbitrarily change orders, change addresses, add things to your cart, or add insurance. We only ship what is ordered to the address entered.

PLEASE CHECK YOUR SPAM while waiting for a response.

If it's not in your spam, please message us again letting us know you checked your spam and it is not there so we know you checked and did not receive a response.

-We are NOT RESPONSIBLE if you receive a response and do not check SPAM.

P.S. We're human too. Please be courteous. Rude emails will not be tolerated.

Net Orders Checkout

Item		Price	Qty	Total
		Subtotal	$0.00
		Shipping
		Total

Shipping Address

Shipping Methods

Shipping and Processing

*Items that ship separately take 2-7 business days to ship.

SHIPPING

Why does it cost $5 to ship a card? Cards must be shipped in a rigid flat mailer to prevent bending during transit. Cards cannot be shipped with a stamp, in an plain envelope or any other material.

When will my order ship?

Items ship within 1-4 business days except for between November - February when shipping time is 1-6 business days.

What if I need it sooner?

If you choose expedited shipping, your package will ship by the following business day. Items that ship separately ship are NOT eligible for expedited shipping.

Priority: 1-3 business days

Ground: 1-5 business days

2 Day - 2 days

3 Day - 3 days

Overnight - Overnight

Please note these are counted after the carrier picks up the item. Carrier can experience unforseen delays which is Crimson and Clover Studio is not responsible for.

How long will it take to get to me?

Packages generally take 2-7 business days to arrive after shipping unless expedited shipping is chosen. For more info please refer to USPS or UPS's websites for transit times.

USPS/UPS do NOT guarantee delivery times. Therefore Crimson and Clover CANNOT guarantee delivery times.

TRACKING

You will receive tracking info once your item is shipped.

NON US CUSTOMERS

Please note the buyer is responsible for paying any taxes upon arrival in their home country. Any packages that are sent back because the buyer refused to pay taxes will not be refunded.