Frequently Asked Questions

To start a return, sign in to your account using the email address associated with your order. Enter the six-digit code sent to your email, select the order and eligible item(s), and click “Request return.” We’ll review your request and email you with the next steps. Original shipping and shipping protection fees are nonrefundable.

Please click here. Please note insurance and shipping is not refundable.

We accept returns within 30 days of delivery. 

• In unused and saleable condition
• In the original packaging with all the tags intact

We do not provide exchanges at this time.

• Refund to the original payment method. You will receive a refund for the item only and not shipping. If you received free shipping over $40 and your order now falls below $40, a $5 shipping fee will be deducted. We do not provide return shipping label. Customer must return on their own.
• Items must be returned within 30 days for a refund. After 30 days, you will receive a gift card. 

Please package and return with tracking. Customers are responsible for return shipping. 

Once your returned item is received and inspected, you will receive a refund within 5-7 business days. Used items will not be eligible for refund. 

Items ship within 1-4 business days. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Certain apparel items that ship separately take 2-9 business days to ship. See item description. You will receive a confirmation e-mail with the tracking link once your order ships.

U.S. packages generally take 2-9 business days to arrive after shipping. Canada takes approximately 2 weeks. All other international orders can take up to 5 weeks. 

Expedited packages ship the following business day.

USPS does NOT guarantee delivery times, they only provided expected delivery dates. UPS and FedEx are more accurate but can experience delays. Therefore Crimson and Clover CANNOT guarantee delivery times. 

Please see USPS policies if you would like more info.

Domestic:

https://www.usps.com/ship/mail-shipping-services.htm

International:
https://www.usps.com/international/mail-shipping-services.htm

Delivery times are not guaranteed. Once a package leaves our warehouse, it is in the carrier's hands and out of ours. 

Your tracking number is emailed to you after your order has been shipped. If you selected shipping with no tracking, there will be no tracking and you will not receive a tracking number.

Please contact us. If it hasn't been shipped we will attempt to change it. If it it has, there's nothing we can do. Packages are ONLY sent to addresses on file. Buyers are responsible for having the correct address.

We cannot refund orders with incorrect shipping addresses if it has already shipped until the package is returned to us. You will be refunded minus shipping.

If your address is incorrect and we need to contact you, it will delay your shipment. 

If your tracking shows your package as delivered but you can’t locate it, please first check around your property, with household members or neighbors, and with your building’s front desk or mailroom if applicable.

If it still hasn’t turned up after 2 business days, contact us and we’ll help you investigate with the carrier. Packages confirmed as delivered may require additional documentation, including a carrier investigation and, in cases of suspected theft, a police report.

If we approve a replacement, we will replace the original items ordered. Refunds or store credit are not provided for packages confirmed as delivered.

We’d be happy to have you! We offer wholesale ordering directly through our website or via Faire. Please contact us here to get set up and start ordering!