Frequently Asked Questions

Insurance covers packages that are marked as delivered but you didn't receive it, and lost or missing packages. A police report may be required for packages that are delivered but not received. 

Please wait no longer than 15 days to file a claim. 

Insurance does not cover packages that have been returned to sender due to insufficient address. Once received, a return will be issued. Insurance does not cover reshipment of the package. Buyer is responsible for entering the correct address.  

Insurance does not cover carrier-delays. 

For packages that are marked as delivered but missing, customers will receive a replacement order only. No refunds will be given.

Please click here. Please note insurance and shipping is not refundable.

We accept returns within 30 days of delivery. 

• In unused and saleable condition
• In the original packaging with all the tags intact

We do not provide exchanges at this time.

• Refund to the original payment method. You will receive a refund for the item only and not shipping. If you received free shipping over $75 and your order now falls below $75, a $5 shipping fee will be deducted. We do not provide return shipping label. Customer must return on their own.
• Items must be returned within 30 days for a refund. After 30 days, you will receive a gift card. 

Please package and return with tracking. Customers are responsible for return shipping. 

Once your returned item is received and inspected, you will receive a refund within 5-7 business days. Used items will not be eligible for refund. 

Ordinarily, items ship within 1-4 business days (that's Monday - Friday) unless otherwise specified. From Nov 1 - Feb 14th, orders ship within 1-5 business days. Certain apparel items that ship separately take 2-9 business days to ship. See description. 

U.S. packages generally take 2-9 business days to arrive after shipping. Canada takes approximately 2 weeks. All other international orders can take up to 5 weeks. 

Expedited packages ship the following business day.

USPS does NOT guarantee delivery times, they only provided expected delivery dates. UPS and FedEx are more accurate but can experience delays. Therefore Crimson and Clover CANNOT guarantee delivery times. When our crystal ball is working again we will let you know.

Please see USPS policies if you would like more info.

Domestic:

https://www.usps.com/ship/mail-shipping-services.htm

International:
https://www.usps.com/international/mail-shipping-services.htm

Delivery times are not guaranteed. Once a package leaves our warehouse, it is in the carrier's hands and out of ours. 

Your tracking number is emailed to you. 

Please contact us. If it hasn't been shipped we will attempt to change it. If it it has, there's nothing we can do. Packages are ONLY sent to addresses on file. Buyers are responsible for having the correct address.

We cannot refund orders with incorrect shipping addresses if it has already shipped until the package is returned to us. You will be refunded minus shipping.

If your address is incorrect and we need to contact you, it will delay your shipment. 

Please contact us here.