We're not as good as your therapist. But we'll try to help.
This contact form is only for purchases made on this website. If you purchased one of our items on a different website, you will have to contact via those channels.
-----If you ordered apparel or jewelry please note per our product descriptions apparel and jewelry ship separately.
-----If you received notice that your package was delivered, but you can't find it, your package is lost, or is still in transit please file a claim with Route if you purchased it. You can do so here. Please note we cannot reimbursed for lost packages. It's all Route, baby! Didn't get Route? That's a bummer, but we still CANNOT help. Please click here to read our FAQ.
-----If your package is still in pre-shipment after 5 days, meaning the carrier does not have the package yet please let us know.