FAQs

If there’s a question you feel that’s not answered here feel free to contact us here.

What are the U.S. shipping times?

Standard shipping typically takes 3-5 business days. Priority normally takes 1-3. Please note USPS does not guarantee shipping arrival times. Occasionally USPS does experience delays.

Though packages usually arrive much sooner, please leave up to 3 weeks for domestic delivery and 5 weeks for international.

For guaranteed delivery please choose UPS at checkout.

How long will it be before my item ships?

Tees and Mugs generally take 3-5 business days to process before being shipped (4-6 during Christmas). Cards take 1-3 business days. Some tees are available for rush processing for $2. Please contact us.

What if I need my item by a certain date?

Delivery times are not guaranteed. 

What if my package doesn't arrive?

Your money will be refunded to you or you can opt for a replacement. Please note we do not reimburse for packages that are marked as delivered by USPS tracking. 

How do I track my item?

Your tracking number is emailed to you.

I received an email saying my item was shipped but the tracking hasn't changed. What gives?

USPS doesn't always update their tracking right away. If you received a shipping confirmation, your item has shipped. Please be patient, your item will likely arrive soon. If it doesn't, see above!

I put the wrong address, what do I do?

Please request a cancellation on your other order and purchase a new one with the correct address.

Packages are ONLY sent to addresses on file. Buyers are responsible for having the correct address.

Returns, exchanges, and cancellations

We want you to be happy with your items! Exchanges are accepted. Unfortunately returns cannot be accepted unless an error was made on our part. Please contact for return authorization. 

We will cover the cost of re-shipping:

-If an item was received in error.
-If your package was lost or delivered to the wrong address.

We ask you to cover the cost of re-shipping:

-If you seek a replacement or an exchange for reasons as described above.
-If you provided an incorrect shipping address at checkout.

All refunds and exchanges will be processed upon receipt of the item in it's original condition. 

Can you tell me what date package will arrive?

No unfortunately no carrier is able to 100% guarantee when a pkg will arrive. UPS and Fedex is somewhat more reliable but they lose pkgs as well. 

How do I get wine labels off the bottle?

It's easy! A set of instructions are included with each order.

I received the wrong order!

First things first. Did you check your paper invoice and email invoice? Is the card that you received different than the one listed? If yes, then please accept our apologies! We will happily exchange or accept a return. If the card is exactly the same, we cannot do anything. If you made a mistake in ordering, you are welcome to return it for an exchange or refund. Please check before contacting.

Can you customize something?

Please use the form on the contact page.

How does the rewards program work?

Create an account: 10 points

It's your birthday: 10 points

Share on Facebook and/or Twitter: 20 points

Refer a friend: 20 points. They get 10% off.

Earn 1 point for each dollar spent.

Spending

$150 and get $5 off

$300 and get $10 off

$600 and get $25 off 

Refer a friend and get 10% off!

Redeeming

1. Login from the pink rewards tab at the bottom of the screen.

2. Once logged in, click the tab again. The pop up will show your point total.

3. Click Spend Your Points.

4. Click on the redemption coupon you would like. 

5. Use redemption code at checkout.

Managing Rewards Points

1. Login from the pink rewards tab at the bottom of the screen.

2. Once logged in, click the tab again. The pop up will show your point total.

3. Click Earn Points to learn more ways to earn. 

Buyer's Responsibility

It is the buyer's responsibility to make sure their order is accurate, understand use of drop down menus, and quantities. Please verify you ordered correctly when you receive your confirmation email. Drop down variations are not reflected in the photo. Refunds will not be given for buyer error. 

Please NOTE

We do the best we can to ensure that your order is perfect. However we are human and mistakes happen. This is a small business and not a huge corporation. Kindness is appreciated. We have a zero tolerance policy towards rudeness of any kind and reserve the right to cancel orders and refuse service at our discretion.