FAQ

The tracking says my package was delivered, but I don't see it anywhere.

First off, do you live in an apartment building? If so, please check with your front desk attendants. 99.99% of the time they have misplaced it, it has fallen behind a shelf, or they piled with your neighbor's mail. Alternatively it may have been left with one of your neighbors.

If you still can't find it, we recommend calling / visiting your local USPS office. They will be able to speak to your mail carrier directly and do a geolocation check. Do not call the main USPS hotline. Or you can file a claim with USPS here

If it's UPS you can check to see who signed for it. 

Alternatively we can contact USPS or UPS for you. As this will take a bit longer, please leave at least ten business days for a response from the carrier. 

Please note we cannot reimburse for delivered packages. However if it turns out after contacting USPS they cannot confirm the delivery or they inform you that it is lost, please contact us for a refund.

My package still says it's in pre-shipment days after receiving tracking. Are you holding my package hostage?

No, we are not. Regardless of what USPS says if we you received tracking it means your package has been picked up by the carrier from our warehouse and shipped. USPS is either delayed in scanning the package or has lost it. If two weeks have passed and it still hasn't arrived, please contact us. 

What are the U.S. shipping times?

Packages generally take 2-9 business days to arrive after shipping. Please note USPS does not guarantee shipping arrival times. 

How long will it be before my item ships?

Items ship within 1-3 business days unless otherwise specified. Apparel + Jewelry ships within 2-9 business days. 

USPS does NOT guarantee delivery times, they only provided expected delivery dates. Therefore Crimson and Clover CANNOT guarantee delivery times. International can take up to 5 weeks.

Please see USPS policies if you would like more info.

Domestic:

https://www.usps.com/ship/mail-shipping-services.htm

International:
https://www.usps.com/international/mail-shipping-services.htm

What if I need my item by a certain date?

Delivery times are not guaranteed. 

What if my package doesn't arrive?

Your money will be refunded to you or you can opt for a replacement. Please note we do not reimburse for packages that are marked as delivered by tracking or still in transit. If the package is still in transit after 2 weeks please visit our contact page

We are not responsible for package delays due to USPS error but will do our best to help resolve any issues.

How do I track my item?

Your tracking number is emailed to you.

My tracking is still in pre-shipment. Are you guys holding my package hostage?

No, we are not. If it's still in pre-shipment for a week, USPS may not have updated the tracking especially if it's holiday time. Or it's possible they lost it. If it has been more than two weeks, please remain calm and contact us for a replacement. Packages are not eligible for replacement prior to two weeks.

For holiday orders, we will issue refunds if packages have not arrived by 12/25.

I put the wrong address and/or I need to cancel what do I do?

We cannot change the address after an order has been placed. Packages are ONLY sent to addresses on file. Buyers are responsible for having the correct address.

We cannot refund for orders with incorrect shipping addresses if it has already shipped until the package is returned to us. You will be refunded minus shipping.

Regarding cancellations, we will do our best to cancel, however orders go to our warehouse immediately and it isn't always possible. Thank you for understanding!

My package is missing! (Still in transit and never delivered)

Please track your package first. After tracking your package, if you still think your package is lost please email us with name and order number. 

Unfortunately we cannot provide refunds for items marked as delivered.

Returns, exchanges, and cancellations

We want you to be happy with your items! If you are not satisfied please contact for return authorization via our contact page

All refunds and exchanges will be processed upon receipt of the item in its original condition. You will be refunded minus the cost of shipping both ways.

Items must be returned within 30 days for a refund. After 30 days, you will receive a gift card. 

We do not accept exchanges at this time. 

We cannot cancel orders once placed. 

My item was broken. Or something is missing. 

Please contact us within 48 hours of receipt. We cannot replace items after that.

Can you tell me what date package will arrive?

Nope! Unfortunately, no carrier is able to 100% guarantee when a package will arrive as delays can happen. 

I received the wrong order!

First things first. Did you check your paper invoice and email invoice? Is the item you received different than the one listed? If yes, then please accept our apologies! We will happily exchange or accept a return.

If the item is exactly the same and you made a mistake in ordering, you are welcome to return it for an exchange or refund. Please check before contacting.

How does the rewards program work?

Create an account: 10 points
It's your birthday: 5 points
Share on Facebook and/or IG: 10 points
Like on Facebook: 10 points
Refer a friend: 20 points. They get 10% off.
Earn 1 point for each dollar spent.

Spending
75 points and get $5 off
150 points and get $10 off
300 points and get $25 off

Redeeming
1. Login from the pink rewards tab at the bottom of the screen.
2. Once logged in, click the tab again. The pop up will show your point total.
3. Click Spend Your Points.
4. Click on the redemption coupon you would like.
5. Use redemption code at checkout.

Managing Rewards Points
1. Login from the pink rewards tab at the bottom of the screen.
2. Once logged in, click the tab again. The pop up will show your point total.
3. Click Earn Points to learn more ways to earn.

Buyer's Responsibility
It is the buyer's responsibility to make sure their order is accurate, understand use of dropdown menus, and quantities. Please verify you ordered correctly when you receive your confirmation email. Drop down variations are not reflected in the photo.

Non-US Customers

Please note the buyer (that's you) is responsible for paying any taxes upon arrival in their home country. Any packages that are sent back because the buyer refused to pay taxes will not be refunded.

Wholesale

You must have a resale certificate. Please click here to learn more.