FAQs

If there’s a question you feel that’s not answered here feel free to contact us here.

What are the U.S. shipping times?

Standard shipping typically takes 3-5 business days. Priority normally takes 1-3. Please note USPS does not guarantee shipping arrival times. Occasionally USPS does experience delays.

Though packages usually arrive much sooner, please leave up to 3 weeks for domestic delivery and 5 weeks for international.

For guaranteed delivery please choose UPS at checkout.

How long will it be before my item ships?

Tees and Mugs generally take 3-5 business days to process before being shipped (4-6 during Christmas). Cards take 1-3 business days. Some tees are available for rush processing for $2. Please contact us.

What if I need my item by a certain date?

Please contact me at rachel at crimsonandcloverstudio dot com for UPS or Fedex options. Certain tees and sweatshirts may not be available for expedited shipping but may be available for rush processing. 

What if my package doesn't arrive?

Please do not freak out! You will either get a refund or your package will get to you. Please check all your emails for communication from us.

If your package doesn't arrive after 3 weeks please contact so a claim can be filed.

Please note there is nothing I can do until after 3 weeks has passed per the insurance company's policies.

Refunds cannot be given before 3 weeks as the customer needs to fill out a form online.

If you would still like the missing items you must either

If you would still like the missing items you must either

a) Repurchase it and wait to be reimbursed until after the claim is filed. I would love to send a new one, but I need you to fill out a link from the insurance co. If I send out the item before you fill out the claim, you (well not you of course, but other ppl) may disappear and I won't be able to file

or

b) wait til the claim is filed and approved. At that point you can have your items sent to you.

How do I track my item?

Your tracking number is emailed to you.

I received an email saying my item was shipped but the tracking hasn't changed. What gives?

USPS:
USPS doesn't always update their tracking. If you received a shipping confirmation, your item has shipped. Please be patient, your item will likely arrive soon. If it doesn't, see above!

PLEASE NOTE USPS tracking can take up to ONE WEEK to update!

If you don't trust USPS and would like to have a new item sent ASAP you must repurchase it and wait to be reimbursed until after the claim is filed. I would love to just send a new one, b ut I need you to file out a link (as well as possibly provide photos of damaged goods) for the insurance company. If I send out the item before you fill out the claim, you (well not you of course, but other people) may disappear and I won't be able to file a claim.

I put the wrong address, what do I do?

Please request a cancellation on your other order and purchase a new one with the correct address.

Packages are ONLY sent to addresses on file. Buyers are responsible for having the correct address.

Returns, exchanges, and cancellations

We want you to be happy with your items! Exchanges are accepted. Unfortunately returns cannot be accepted unless an error was made on our part. Please contact for return authorization. 

We will cover the cost of re-shipping:

-If your order arrived damaged.
-If an item was received in error.
-If your package was lost or delivered to the wrong address.

We ask you to cover the cost of re-shipping:

-If you seek a replacement or an exchange for reasons other than damage or loss as described above.
-If you provided an incorrect shipping address at checkout.

All refunds and exchanges will be processed upon receipt of the item in it's original condition. 

Can you tell me what date package will arrive?

No USPS does not offer that service. If you would like Fedex or UPS please contact us. Only certain items are eligible for expedited shipping.

How do I get wine labels off the bottle?

It's easy! A set of instructions are included with each order.

I received an email saying my item was shipped but the tracking hasn't changed. What gives?

USPS:
USPS doesn't always update their tracking. If you received a shipping confirmation, your item has shipped. Please be patient, your item will likely arrive soon. If it doesn't, see above!

UPS
If your package was shipped via UPS and the tracking hasn't updated, please contact me ASAP!

But USPS says you didn't ship it or tracking would have updated. 

USPS also loses packages and delivers to wrong addresses and are notoriously inefficient. 

Can you customize something?

Please contact us for custom work at rachel at crimsonandcloverstudio dot com

How does the rewards program work?

Create an account: 10 points

It's your birthday: 10 points

Share on Facebook and/or Twitter: 20 points

Refer a friend: 20 points. They get 10% off.

Earn 1 point for each dollar spent.

Spending

$150 and get $5 off

$300 and get $10 off

$600 and get $25 off 

Refer a friend and get 10% off!

Redeeming

1. Login from the pink rewards tab at the bottom of the screen.

2. Once logged in, click the tab again. The pop up will show your point total.

3. Click Spend Your Points.

4. Click on the redemption coupon you would like. 

5. Use redemption code at checkout.

Managing Rewards Points

1. Login from the pink rewards tab at the bottom of the screen.

2. Once logged in, click the tab again. The pop up will show your point total.

3. Click Earn Points to learn more ways to earn. 

Please NOTE

We do the best we can to ensure that your order is perfect. However we are human and mistakes happen. This is a small business and not a huge corporation. Kindness is appreciated. We have a zero tolerance policy towards rudeness of any kind and reserve the right to cancel orders at our discretion. 

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