FAQs

What are the U.S. shipping times?

Standard shipping typically takes 3-5 business days. Priority normally takes 1-3. Please note USPS does not guarantee shipping arrival times. Occasionally USPS does experience delays.

Though packages usually arrive much sooner, please leave up to 3 weeks for domestic delivery and 5 weeks for international.

How long will it be before my item ships?

Tees, Makeup Bags, and Mugs take 3-5 business days to process before being shipped, (4-9 during the holidays). Cards, wine labels, candles pencils are shipped in 1-3 business days.

What if I need my item by a certain date?

Delivery times are not guaranteed.

What if my package doesn't arrive?

Your money will be refunded to you or you can opt for a replacement. Please note we do not reimburse for packages that are marked as delivered by USPS tracking.

How do I track my item?

Your tracking number is emailed to you.

I put the wrong address and/or I need to cancel what do I do?

We cannot change the address after an order has been placed. Packages are ONLY sent to addresses on file. Buyers are responsible for having the correct address.

We cannot refund for orders with incorrect shipping addresses until the package is returned to us. You will be refunded minus shipping.

Regarding cancellations, we will do our best to cancel, however orders go to our warehouse immediately and it isn't always possible. Thank you for understanding!

My package is missing!

Bummer! First off, did you track your package? We do not have a direct line to USPS or have any control over the United States Government Postal Service (wouldn't that be cool if we did?) so we cannot provide additional info.

After tracking your package, if you still think your package is lost please email us with name and order number. Things that will not work: cursing the gods, shouting angrily, or an email that says where's my package??!

Please let us know if you would like a replacement or a refund. Unfortunately we cannot provide refunds for items marked as delivered.

Returns, exchanges, and cancellations

We want you to be happy with your items! If you are not satisfied please contact for return authorization. Please compose a (polite) email and provide your name and order number.

We will cover the cost of re-shipping and provide a label if:
-If an item was received in error.
-If your package was lost or delivered to the wrong address.

We ask you to cover the cost of re-shipping:
-If you seek a replacement or an exchange for reasons as described above.
-If you provided an incorrect shipping address at checkout.

All refunds and exchanges will be processed upon receipt of the item in it's original condition. You will be refunded minus the cost of shipping.

Can you tell me what date package will arrive?

Nope! Unfortunately no carrier is able to 100% guarantee when a pkg will arrive. UPS and Fedex is somewhat more reliable but they lose packages as well.

I received the wrong order!

First things first. Did you check your paper invoice and email invoice? Is the card that you received different than the one listed? If yes, then please accept our apologies! We will happily exchange or accept a return. If the item is exactly the same and you made a mistake in ordering, you are welcome to return it for an exchange or refund. Please check before contacting.

How does the rewards program work?

Create an account: 10 points
It's your birthday: 5 points
Share on Facebook and/or IG: 10 points
Like on Facebook: 10 points
Refer a friend: 20 points. They get 10% off.
Earn 1 point for each dollar spent.

Spending
75 points and get $5 off
150 points and get $10 off
300 points and get $25 off

Redeeming
1. Login from the pink rewards tab at the bottom of the screen.
2. Once logged in, click the tab again. The pop up will show your point total.
3. Click Spend Your Points.
4. Click on the redemption coupon you would like.
5. Use redemption code at checkout.

Managing Rewards Points
1. Login from the pink rewards tab at the bottom of the screen.
2. Once logged in, click the tab again. The pop up will show your point total.
3. Click Earn Points to learn more ways to earn.

Buyer's Responsibility
It is the buyer's responsibility to make sure their order is accurate, understand use of dropdown menus, and quantities. Please verify you ordered correctly when you receive your confirmation email. Drop down variations are not reflected in the photo.

Non US Customers

Please note the buyer (that's you) is responsible for paying any taxes upon arrival in their home country. Any packages that are sent back because the buyer refused to pay taxes will not be refunded.

Wholesale

All wholesale orders are shipped within 10 business days. Please click here to learn more.

 

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