Privacy Policy

Updated November 15, 2020

Welcome to Crimson and Clover Studio! We know you value your privacy, which is why we are providing this Privacy Policy (“Privacy Policy”) to help explain the types of information Crimson and Clover Studio LLC (“Crimson and Clover Studio,” “we,” “us,” “our”) collects, uses, and shares about you when you visit or use our website at www.crimsonandcloverstudio.com (the “Site”), access or request any content or information from us, or purchase any products or other services offered on the Site (collectively, the “Services”). Please read this Privacy Policy carefully as it explains your and our rights and obligations over your information. By accessing and using our Site or any of our Services, you acknowledge you have read and understood this Policy.

1. Information Collection, Use, and Sharing

We collect certain information about you when you visit or use our Site or our Services. This information may personally identify you or have the potential to personally identify you (“Personal Information”). In this section, we describe the Personal Information we may collect about you and the sources of that information.    

Information We May Collect

• Identifiers: We may collect your full name, email address, physical address, phone number, IP Address, device ID, or other similar identifiers. We may also collect any other Personal Information that you provide to us, such as social media identifiers or language preference. In some cases, we may link Identifiers and other Personal Information to learn more about you (for example, by linking your email address with a social media identifier).
• Internet or Other Electronic Network Activity Information: We may collect information regarding your interaction with the Services, including time of visit and geolocation data, pages visited, links clicked, emails opened, language preferences, and the pages that led or referred you to our Services. We may also collect information automatically from your device, such as device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, and add-ons.
• Geolocation Data: We may collect your physical location or infer your physical location based on your IP address, mailing address, or other network or voluntarily provided information.
• Commercial Information: We may collect information about the products or services you have purchased, obtained, or considered from us.
• Payment Information: In order to process your order, we collect credit card information, bank account number, or other payment information.

You may refuse to provide, or request that we delete, certain categories of Personal Information we have about you. However, if our collection of the Personal Information is required by law or contract or is necessary for you to access or use the Services, we may be unable to provide the Services to you.

Sources of Your Personal Information

• We may automatically collect certain information about the computer or other devices that you use to access the Services, including mobile devices, through commonly used information-gathering tools, such as cookies, pixels, and web beacons (more information is in our Cookies section below).
• You provide some Personal Information to us directly. For example, you provide Identifiers (such as name, email address, phone number, and billing address) and Payment Information (such as credit card information or bank account information) when you make a purchase from us.
• If another user (e.g., your friend) refers you to us, we may collect your contact information, such as email address or name.
• We may generate information about you based on our relationship with you or your use of the Services, such as transaction history or visit history. Such information may be aggregated or anonymized before we process it.
• Third parties or public sources may provide us with certain Personal Information. For example, we may collect Personal Information from publicly accessible social media profiles and posts, private third parties, law enforcement, or public sources. In some cases, we may link the information provided by third parties to other Personal Information we already have about you.

2. How We Use Your Personal Information

This section describes the purposes for which we process your Personal Information. We process your Personal Information:

• To perform our contractual obligations to you. This includes but is not limited to providing you access to the Services and, specifically, the Site; processing orders and customer service requests; sending and processing your responses to surveys or contests; sending you order confirmations and updates; processing payment transactions; and performing our contractual obligations to you under our Terms of Service.
• For legitimate business interests which outweigh the general privacy rights of individual data subjects. This includes but is not limited to analyzing and improving our Services and business operations; enhancing the performance of the Site; web analytics; direct marketing; personalizing advertisements to you; ensuring the security and availability of the Services; and monitoring use of the Site to prevent fraud or abuse.
• To comply with a legal obligation or requirement. We use and process your Personal Information when we believe doing so is necessary to comply with laws and regulations, pursuant to a judicial authorization, or to exercise or defend our legal rights or those of a third party.
• With your consent. We process your Personal Information if we obtained your affirmative consent to such processing, such as to send you our newsletter and other marketing communications that you requested, or to respond to inquiries and questions that you initiated.
• If we need to process your Personal Information for a purpose other than that for which the information was initially collected, we will provide you with information about that other purpose before we further process your Personal Information.

3. How We Share and Disclose Your Personal Information

We understand that you entrust us with your Personal Information, which is why we try to be transparent about if and when we share your Personal Information with third parties, other users, or our business partners. Below, we explain the reasons why we may share your Personal Information with third parties:

• With your consent. We share your Personal Information if you affirmatively consent to it. If we are legally obligated to obtain your consent prior to sharing your Personal Information, we notify you of the specific purpose for which we are obtaining your consent, and we do not share beyond that purpose without notifying you of and obtaining additional consent for further disclosure.
• To provide the Services to you and operate our business. We share Personal Information with a limited number of service providers or agents who process it on our behalf to provide or improve our business functions, and who have agreed to privacy restrictions similar to the ones in our Privacy Policy by making similar commitments. These parties are not allowed to use Personal Information except for the purpose of providing these services on our behalf. Specifically, we use third-party payment processors and third-party CRM/digital marketing platforms, and we share certain Personal Information with these third parties when you engage with the Services or make a purchase. This Personal Information may include, among other things, your name, cell phone number, bank account information or credit card information, and transaction details.
• To personalize your experience of our Site, Services, products, and other services, for example, by displaying targeted advertising and content which we believe likely to be relevant and of interest to you. We may share some of your information with service providers, advertisers, ad servers and ad networks to deliver targeted advertising both on our Site and on other websites. These activities may involve the use of cookies and other similar technologies. Please read our Cookie Policy for more information on the types of cookies we use and how you can enable/disable them.
• For legal disclosure. We may share your information with third parties when we reasonably believe disclosure is required or permitted in order to comply with a subpoena, court order or other applicable law, regulation or legal process.
• To protect us or others. We may share your information with third parties, law enforcement or other governmental agencies to the extent we believe that sharing such information is necessary to protect the rights, property, or safety of us, our products or services, our customers, or others.
• As aggregate information. We may share certain aggregated, non-personally identifying information internally or with others for purposes of research, reporting, and benchmarking.
• As a result of merger or sale of our business. We may share Personal Information if we are involved in a merger, sale, financing, liquidation, bankruptcy or acquisition of corporate entities or business units.

We do not sell any Personal Information for any reason.

4. Your Access to and Control Over Information

You may opt out of any future contacts from us at any time by contacting us via the email address or phone number provided in the Contact Information section below.

Please note that we may be unable to respond to a request if we cannot verify that you are the owner of the Personal Information that is the subject of the request, if deletion of your Personal Information is technically infeasible, or if we need to retain your Personal Information to comply with our legal obligations.

California residents may have additional rights. Please refer to the California Privacy Notice below.

5. Security

While no online service is 100% secure, and we make no guarantee about the security of your Personal Information, we work to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks, and we use a variety of security technologies and organizational procedures to help protect your personal data from unauthorized access, use, or disclosure.

When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

We also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment with access controls.

6. How We Retain Your Personal Information

In general, we retain your Personal Information according to applicable laws or regulatory requirements and keep it as long as is necessary to fulfill the purposes described in this Privacy Policy or for which the personal data was collected. If you have questions about the Personal Information that we retain about you, please contact us using the Contact Information provided below.

As we describe in our Terms of Service, we may but have no contractual obligation to retain your Personal Information or any content you submit to the Site for any specific length of time, although we may retain certain information to comply with our legal obligations.

7. Children’s Privacy

The Services are not intended for children under the age of 13 (“Children”), and we do not knowingly collect the Personal Information of Children. If you are a parent or guardian and believe we have collected information about any child, please contact us using the Contact Information provided in this Privacy Policy. We will take steps to delete the information as soon as possible.

8. Do Not Track Disclosure

We are committed to providing you with meaningful choices about the information we collect on the Services, and that is why we provide the access and control choices set forth in this Privacy Policy. However, we do not recognize or respond to browser-initiated Do Not Track (“DNT”) signals, in part because no common industry standard for DNT has been adopted by industry groups, technology companies, or regulators, nor is there a consistent standard of interpreting user intent.

9. Third Party Links

We may provide content on the Services that links to third-party websites or provides access to third-party tools. For example, we may post links to our social media profiles so you can find us easily, or to outside resources with information we think may be useful or relevant to your use of the Services. This Privacy Policy does not apply to third-party websites, tools, content, products, or services, even if they link to or from our Services or Site. We do not control, and are not responsible for, third parties’ privacy practices and content. When you visit a third-party site, the third party may collect your Personal Information, which will be governed by the third party’s privacy policy. Please read the third party’s privacy policy to learn about how they collect and process your personal information.

10. Cookies Policy

This Cookies Policy explains how we use cookies and other similar technologies to help us ensure that our Services function properly, prevent fraud and other harm, deliver more relevant advertisements to you, and analyze and improve the Services in accordance with our Privacy Policy. Cookies are small text files that are stored in a web browser’s memory. You can learn more about cookies at https://www.allaboutcookies.org/.

Cookies help us personalize the Services and offer an effective and safe Site. We update our cookies periodically, but we generally use cookies for the following purposes:

• To operate the Services. We use cookies for functions such as authentication, fraud prevention and detection, and site features and preferences. We also use cookies to help us remember the items in your shopping cart and whether you have logged into your account.
• To analyze and improve the Services. We use cookies to understand how you use the Site and the Services so that we can improve your user experience.
• For better advertising. We use cookies to help us deliver more relevant ads and content to you.

Your web browser may allow you to control the cookies we and other websites set on your computer. Please consult the help section of your web browser for more information on how to delete cookies. However, note that if you choose to delete or disable cookies, we may be unable to provide the Site and the Services to you.

11. Notification of Changes

We will provide you with notice of changes to the way we process your Personal Information and will obtain your consent as required by applicable law. All changes are effective immediately upon posting a notice of such changes. Your continued access to or use of the Services following the posting of changes constitutes your acknowledgment of such changes. You can see when this Privacy Policy was last updated by checking the “Last Updated” date displayed at the beginning of this Privacy Policy.

12. Contact Information

Crimson and Clover Studio LLC

rachel@crimsonandcloverstudio.com

7901 4th St N, STE 300
St. Petersburg , FL 33702

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at rachel@crimsonandcloverstudio.com.

13. California Privacy Notice

This California Privacy Rights Notice (“Notice”) applies only to individuals residing in the State of California who are considered “consumers” and from whom we collect “personal information” as those terms are defined in the California Consumer Privacy Act of 2018 (“CCPA”). We will update this Notice at least once every twelve (12) months to reflect changes in our business, legal or regulatory obligations, so please check this Notice periodically for changes.

How We Collect, Use, and Disclose Your Data

In the last 12 months, we have collected the categories of Personal Information from the categories of sources listed in Section 1 above.  We have used those categories of Personal Information for the business or commercial purposes specified in Section 2 above. We may have disclosed or shared, to the categories of third parties listed in Section 3 above, the following categories of Personal Information:

• Identifiers
• Internet or Other Electronic Network Activity Information
• Geolocation Information
• Commercial Information
• Payment Information

Your CCPA Rights and Choices

California consumers have the following rights regarding our use and disclosure of your personal information, subject to certain limitations in the CCPA:

• The right to know. You may request, up to twice in a 12-month period, the following information about the Personal Information we have collected about you during the past 12 months:
• the categories of Personal Information we have collected about you;
• the categories of sources from which we collected the Personal Information;
• the business or commercial purpose(s) for collecting the Personal Information;
• the categories of third parties with whom we shared the Personal Information;
• the categories of Personal Information we have sold or disclosed for a business purpose, and the categories of third parties to whom we sold or disclosed that information.
• The right to delete. You may request that we delete the Personal Information we have collected about you, subject to certain limitations under applicable law. We may not delete all of your Personal Information if one of the following exceptions applies:
• To complete a transaction for which the Personal Information was collected, provide a good or service requested by you, or perform a contract we have with you;
• To detect data security incidents;
• To debug or repair any errors;
• To protect against fraud or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; or
• To use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information (i.e., to improve our services).
• The right to opt-out from a sale. Crimson and Clover Studio does not sell any Personal Information for any reason.  
• The right to non-discrimination. The CCPA provides that you may not be discriminated against for exercising these rights.

You may exercise any of the rights above by submitting a request using the Contact Information provided above. We may need to verify your identity before responding to your request, such as by requesting government-issued identification or confirming your full name, email address or account access.

Mobile Terms of Service

Crimson and Clover Studio

Last updated: Nov. 2, 2023

The Crimson and Clover Studio mobile message service (the "Service") is operated by Crimson and Clover Studio (“Crimson and Clover Studio”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Crimson and Clover Studio’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Crimson and Clover Studio through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Crimson and Clover Studio. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18559251411 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Crimson and Clover Studio mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18559251411 or email INFO@CRIMSONANDCLOVERSTUDIO.COM.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Authorized Agents

You may authorize someone to act as your agent and submit a CCPA request on your behalf. Before we will respond to any such request: (1) we require your agent to provide us with written evidence of permission to act on your behalf, and (2) you must verify your identity directly with us, unless your authorized agent is acting pursuant to a power of attorney under the Florida Probate Code.